1. General Refund Rule

School fees successfully paid against the correct student account and valid fee demand cannot ordinarily be cancelled through the Portal. A refund or adjustment may be allowed only after verification of School records, bank or payment gateway settlement and approval by the authorised School officer.

2. Cases in Which a Refund May Be Considered

• The same fee was paid more than once for the same student and fee period.
• An amount higher than the applicable fee was paid.
• Payment was credited to an incorrect student account because of a genuine and verifiable error.
• A transaction displayed as failed but was later settled to the School.
• A charge was collected incorrectly because of a technical or administrative error.
• The School management has specifically approved a refund under applicable School rules.

3. Cases Normally Not Eligible for Refund

• The payment was correctly made against valid outstanding school fees.
• The user confirmed incorrect student or fee details before payment.
• The request is contrary to the School’s notified admission, withdrawal or fee rules.
• Sufficient transaction details or proof of payment are not provided.
• The amount has already been adjusted against another payable fee with approval.
• The amount represents a charge notified by the School as non-refundable.

4. Failed or Pending Transactions

Where a transaction fails and the amount is debited but not received by the School, reversal is generally handled by the concerned bank, UPI provider or payment gateway according to its own processing cycle. This may not require a refund from the School.

If the amount is neither reversed nor reflected in the School fee account, the user should contact the School and the relevant payment service provider with the transaction reference.

5. How to Submit a Refund Request

A request should preferably be submitted within seven working days of the transaction or discovery of the error. The request should include:

• Student name, admission number, class and section.
• Parent or guardian name and mobile number.
• Transaction date, amount, transaction ID, UTR or bank reference number.
• Reason for the request.
• Screenshot or copy of the payment confirmation and bank debit entry.
• Any additional details requested by the School for verification.

The request may be submitted at the School Office or through the payment support method communicated by the School.

6. Verification, Approval and Processing Time

The School will verify the request against its fee ledger, payment gateway report and bank settlement records. Additional documents or clarification may be requested.

Once approved, the School will ordinarily initiate the refund within 7 to 15 working days. The final credit time depends on the payment gateway, bank, UPI provider or card network and may be affected by holidays or technical delays.

7. Method of Refund or Adjustment

Where technically possible, the refund will be made to the original payment method. Verified bank details may be requested if an original-method refund is not possible.

With approval of the School and consent of the parent or guardian, an excess or duplicate amount may be adjusted against future school fees instead of being refunded.

Convenience fees, transaction charges and payment gateway charges may be non-refundable unless specifically approved or reversed by the payment service provider.

8. Refund Support

ST. MARY'S (N) SCHOOL
Doranda, Ranchi
Phone: +91 89359 68816